Vivint Authorized Retailer Naperville
Smart Security Specialists -- Your Vivint Authorized Dealer Covering Naperville, Aurora, & Surrounding Areas

What should I do when my Naperville home alarm system goes off?

July 03, 2023
Home security alarm notification on smartphone.

Your home security system protects your residence – and your family – against the various risks you may encounter, like theft, fire, and carbon monoxide leaks. Even though your home may be prepared, that doesn’t necessarily mean you are. Do you understand what to do if your Naperville home alarm system goes off? The sound of an alarm can be shocking, disorienting, and might provoke panic. Your best choice is to stay level-headed and abide by these straightforward suggestions.

Steps to Take When Your Home Alarm System In Naperville Sounds

You never want to be in this dilemma, but it’s also the reason why you installed a home alarm system from the outset. You’re woken up in the wee hours of the morning with the distinct sounding of an alarm after one of your sensors has been activated. Now what should you do?

  1. Don’t panic. This is easier said than done when your home security alarm is blaring, and your heart is pounding. But keeping yourself calm is the optimal way to evaluate what is happening. Avoid the impulse of trying to handle the emergency yourself and allow your monitoring staff and first responders to do their job.
  2. Take care of your family. Your primary concern should be your loved ones and getting them out of danger. In the event of a break-in, this might mean proceeding to a predetermined safe room as far away from entrances as possible. The trespasser was likely already scared off by the alarm, but it’s always smart to take extra precaution. If there’s smoke or a blaze, you need to vacate your home immediately.
  3. Remember your smartphone. Most people keep their phones with them all the time these days, but you could fail to grab it during an emergency. You’ll want to have it. You’ll have the chance to stay connected with your monitoring experts and receive alerts through your home security app.

Work With Your Round-the-clock Monitoring Specialists

Whenever your home alarm system in Naperville goes off, your 24/7 monitoring professionals will instantly act. The first move is to verify your alarm, and that involves getting in contact with you. The guideline they follow is based on the sort of emergency. For example, when the emergency is due to a medical situation, one effort will be made to contact you before assistance is sent out. If you’re dealing with a burglary alarm - the most frequent kind of event - a monitoring specialist will follow these procedures to get in touch with you:

  • An attempt will be made to communicate with you through the touchscreen interface. You will generally be requested to provide a passcode.
  • If that doesn’t get an answer, a call is made to your principal contact number.
  • A secondary number or your primary contact person is called next.
  • If you still can’t be reached, nearby police are deployed.
  • Your monitoring specialists will attempt to reach you again once authorities are alerted.

If you're not in a position to converse with monitoring agents, don’t fret. Assistance will still be deployed even when you're not available to confirm the emergency.

Be prepared for any situation with a Vivint home alarm system in Naperville

Be prepared for any emergency with a contemporary home alarm system in Naperville from Vivint. Contact (630) 864-6179 to start designing your property’s defense today.